Very bad customer service. The operator was arguing with my mother and nothing was said to provoke her. When a family member is sick f course your going to be upset. She said “ don’t try me!” With an attitude lol that’s crazy someone needs to shut this hospital down. Also hasn’t contacted my grandmother since my grandpa has been in the hospital for a day. His blood sugar is 400, that’s a stroke. Nobody go here their horrible.
Horrible experience. That emergency room is the worst. The doctors treated me horribly until I left. No compassion or sensitivity. The only reason you're getting one star is because of Nurse Malcolm he was great
I dislike* this hospital more than anyone can imagine. After my mom's stroke she was moved down from icu to a different unit. My mom had a massive stroke and can barely communicate with anyone. I took pictures of how she was left in her urine and feces and no one could tell me when she was cleaned. As if I am not worried enough about her getting better, our family and friends have to stay at the hospital late at night in shifts just to see if she is okay. What makes it worse is that some of the staff here only move and do work when you want to file a complaint or when they notice that you are concerned and will document everything. On the bright side, we have met some great nurses in this unit that have been so helpful and give us as much information as possible. Nurse like them put us at ease, but they are few and far between. If it is an emergency and your loved one is admitted here please be cautious and stay on top of the staff and transfer them as soon as possible.Ask questions, write down the name of everyone you speak to and take a photo of their board so that you document the care plan & etc. The care here is too inconsistent and you never know who or what you are going to get. Your loved one is important to you and with the amount of stress that you will feel due to his/her condition, the last thing you need to stress about is the care that he/she is receiving.
Have nothing but praises for this hospital!! Every staff member helpful and caring. We have been sent there for four different procedures from our hospital at the Jersey Shore. A special mention to Sean in the Cath Labre reception. He's a gem. So helpful to everyone and always has a smile on his face.
The actual care is fine. The customer service and reception is horrible. Wait times are unacceptable. I had a 9:45 appointment, still waited 1 hour and 15 minutes later. There is no accountability. They lied about an appointment I tried to make. My doctors office had to call and make the appointment. This will be my last time utilizing this hospital.
Newark Beth Israel Medical Center is a US Hospital based in Newark, New Jersey. Newark Beth Israel Medical Center is located at 201 Lyons Ave, Newark, NJ 07112, USA.
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