All went smoothly until I returned. I texted as instructed and was told that pick up was on its way. After waiting 15 mins, I called and was told that they never received my text. My phone said my text was indeed received and recorded. When I arrived to my car 35 min later the attendant/cashier responded that it was not their fault since their computer did not register my text. Very rude.
After using this company for several years I'm sad to say we will no longer be giving them or business or recommending them to our friends. On our return to Newark we called for pick-up, provided our claim number and approximately 10 minutes later the shuttle arrived. The pick-up area was very busy and was we navigated through the crowd with our 5 bags we watched as the driver pulled up, accepted one passenger, slammed the door closed and then sped away from the curb like he was a get away driver at a bank robbery. We tried to flag him down but he didn't see us. All the other drivers from the other lots exited their vehicles and made sure they were picking up all the people they were supposed to. When I called the dispatcher to report what happened all he said was another driver would be there in 10 minutes. No apologies, no sorry we will get someone there ASAP. I told him it was BS and to get someone there faster. When we finally arrived back at the lot the dispatcher never apologized but instead gave me attitude about how I spoke to him on the phone. He also said that we don't have to use his service in the future. Pretty funny considering there are 10 other lots all offering similar pricing and from what I saw shuttle drivers who did not strand their passengers. In total it took over 30 minutes to get back to the lot.
This is such a great service! Conveniently located right off the Interstate, quick and pleasant shuttle service, and reasonable prices. They even cleaned the snow off of the cars. It's the only parking service I use in Newark. In fact, last time I had to choose between 2 airports, I picked Newark because of this service! I recommend them highly.
Good experience - Everything was as it should....I booked online - got a decent discount (I checked against many other places - Value Parking provided very good pricing). Check in was super easy as was check out. Car was ready for me by the front gate. Shuttle was free and quick..... Guys at the desk and the drivers for the shuttle were nice and polite. I would recommend and will use their services again
Just as prior reviewers had stated: Smooth, quick service to and from airport; and the guy who answered phone guided us into their lot from Rt. 78. Highly recommended.
Value Parking is a US Parking based in Newark, New Jersey. Value Parking is located at 139 McClellan St, Newark, NJ 07114, USA.
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