2) The two front tires were excessively worn, I posted some pictures
1) We arrive Sunday late night after a flight from Europe and the car was not ready and was not going to be ready for another couple hours. I would have just cancelled the booking but I prepaid it so we just spent a night in a hotel and pick up the car in the morning
Horrible customer service. First off the representative I dealt with was rude at the counter. Second the lady told me at the counter you can't use prepaid card Sir. I didn't argue I just insisted it was not a prepaid card. I told her I will be able to use the card the women tells me how are you gonna gonna tell me you can use the card and I'm telling you you can't! The women went and got the manager neither one knew that Green Dot makes credit cards lol! So the manager goes run it through and see if it works it went through and they both looked dumb founded and the manager said I didn't know that lol! Also the Camry I got does not run like its supposed to, not getting the proper gas mileage at all and the car light already has maintenance required soon!
Awful experience. We booked online, but when you get there, they drum up all sorts of other charges - felt like we were playing a shell game. They charge you extra for virtually everything and tried to sell us insurance that would cost more than the rental, but luckily our credit card covers auto rental insurance. We were given a filthy car because their car wash was not working. It was impossible to see damage due to the road dirt. We noticed the windshield wiper had fallen apart as we were leaving. They couldn't fix it so we had to fill out new paperwork for a different car, and unload/load all of our luggage plus children plus car seats. In all, it took us about 3 hours to get out of there. HORRIBLE experience. They didn't seem to care. At least 5 other customers were very upset and complaining about incompetent service. These people do not care about their customers and they try to shake money out of you whenever possible. Awful experience - do not use.
I have just used this company for a car, I ordered two baby car seats as an additional cost. On arrival after a 8 hour flight with a 7month old and a 3 year old they would not help with the fitting of the baby seats as they said they would be liable. Then just walked away and left me to figure out on my own in the dark. I was not asking them to fit it but just give me some guidance to make sure i installed correctly and safely. They were not interested and walked off. I then went to the counter to ask for help, he then called through to the rude gent that would not help me and asked him to assist. To which his response was "get someone else" and ended the call. Horrendous customer service, took me over an hour to fit them and i could not tell if they were in correctly. Surely they have a duty of care to make sure they are fitted correctly if they charge for them. After this experience i would certainly NOT RECOMMEND THIS COMPANY.
4) I got charged for seven missed tolls from locations where I was not at the time. I am trying to dispute this now but they want a proof such as a receipt, which I have to spend time to look up or might not even have anymore (the notice of charges came about a month later)
Upon arrival, I was able to quickly get my car. The employee at the counter was friendly and was able to answer my questions. The car was in good condition and was pretty nice. Returning the car was quick and easy. The amount charged was what I expected based on my online reservation. I found their rates to be very good.
3) The staff was not helpful in resolving none of the issues above
Dollar Rent A Car is a US Car Rental based in Newark, New Jersey. Dollar Rent A Car is located at 36 Carson Dr, Newark, NJ 07114, USA.
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