The rental is pretty bad!!! The gave me a broken tire car and my neighbor told me when she saw the broken tire. I called the road service immediately and it wasted me three hours to back and forth. They realized it was their fault to give me a bad car and refund me $20 on my final bill. I thought it was over. Two months later, they sent me a bill and asked me to pay for the broken tire and towing fee. I called the customer service after seeing the bill and the customer service person said they would waive the fee cuz its not my fault. But later on, I noticed that my credit has been charged by them. I talked with them on phone but they were not willing to solve my problem. They opened an online ticket for me and just kept saying I need to pay the bill even it was their fault. I am really tired of that and dont want to waste my time on it anymore. STAY AWAY FROM THEM!!!
If I could give 0, I will give that. The worst service ever. We have been waiting for half hour and there is no one to help. The whole counter only had two people, and super long lines waiting. We had to wait for another 30 mins to get our car ready. For such a big location, I don't know why they are short of people and cars. We have been to other budget locations at different cities' airports. This one is the worst!
STAY AWAY. I rented a full sized car was given a mid sized car without any consideration. No problem I had a family emergency so that was the least of my worries. I used the car during my stay no issues I had an early flight out so I returned the car before they opened early Sunday morning. Five days later received phone call stating I had not returned the car when I called the number back the person hung up on me. I called back someone picked up and hung up I've attempted calling several times to the 866 number same issue. Tried calling the office I rented the car from no answer. They've charged me over $800.00 for what was supposed to be a $152.00 rental. I looked up another number to contact them and was told my account would be credited the amount I was overcharged but it would take up to 3 days. While waiting I have an additional charge of $326.00 pending. I've rented from the location at BWI and haven't had any issues but I will NEVER EVER rent from them again.
Stay away from these scammers. I returned my car 1 hour earlier than the deadline. The front desk person was happily chatting with another co-worker and asked me to leave the contract they would close and email me the receipt. And then they had closed it 3 hours later after their personal talks were over. I was over charged and I had to open a ticket because their customer service was utter useless, after a week the ticket is still there and they have not even reviewed it. Do yourself a help and stay away from these idiots. The google review itself says a lot how awful the service is. I'm sure the people who work there are so incompetent and has not even passed high school.
Quoted one price and charged twice as much. Rude manager. Terrible service. Avoid if you can.
Payless Car Rental is a US Car Rental based in Newark, New Jersey. Payless Car Rental is located at 38 Carson Dr, Newark, NJ 07114, USA.
Please contact with Payless Car Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Payless Car Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Newark